In a proactive move to enhance customer service and maintain operational continuity, the Sierra Leone Commercial Bank (SLCB) has temporarily relocated its Wilkinson Road Branch to Main Motor Road, near NP Filling Station in Congo Cross, Freetown.
This strategic decision comes as rehabilitation work commences on the original branch, highlighting SLCB's commitment to improving its infrastructure while prioritizing the needs of its clientele.
The management of SLCB has emphasized that this relocation is essential for ensuring uninterrupted banking services during the extensive refurbishment process. This initiative is part of a comprehensive modernization strategy aimed at elevating the bank’s facilities to meet contemporary banking standards, improve customer convenience, and adhere to the latest safety and technological requirements.
Customers of the Wilkinson Road Branch can rest assured that they will continue to have access to a full range of banking services at the temporary Congo Cross location. Services including deposits, withdrawals, foreign exchange, digital banking support, and loan services will remain unaffected, thanks to the meticulous planning and execution by the bank's management team. They have implemented measures to guarantee seamless operations and security throughout this transition.
This rehabilitation is a key component of SLCB's broader infrastructure transformation program, which will soon extend to other major branches across the country. Such initiatives reflect the bank's unwavering dedication to innovation and sustainable growth in Sierra Leone's financial sector while ensuring high levels of customer satisfaction.
SLCB proudly reaffirms its standing as a leading indigenous financial institution, committed to delivering exceptional banking services that align with national development objectives. The management and board have been commended for their foresight and proactive approach during this transition, and they extend their gratitude to customers for their understanding and cooperation.
Upon completion of the rehabilitation, the upgraded Wilkinson Road branch will offer a more comfortable, secure, and technologically advanced banking environment, further enhancing the overall customer experience.