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In a startling revelation, Orange Sierra Leone and its subsidiary Orange Money Sierra Leone Limited have unearthed a fraudulent scheme implicating several agency contract workers, including Field Sales Agents (FSAs). They were suspected of manipulating customer credentials without consent.

According to findings, the suspected workers were engaged in the unauthorized manipulation of customer credentials, a clear breach of trust in the country’s rapidly growing mobile money sector. What makes the case more striking is that the fraud was not uncovered through public complaints, but through Orange’s own routine internal audit and control systems, which flagged suspicious transactions.

According to findings, these irregular activities were promptly escalated, leading to the exposure of the scheme. All implicated individuals have since been handed over to the Police Criminal Investigations Department (CID) for further probe.

Public Relations Officer, Orange Sierra Leone, Alfie Barrie confirmed the incident, stressing that the case demonstrates the effectiveness of Orange’s anti-fraud systems. “Our controls worked exactly as designed - detecting, escalating, and enabling immediate action. We maintain a zero-tolerance stance against fraud and unethical practices,” he said.

Insiders told this writer that the company is moving quickly to fortify its security protocols, adding extra layers of protection for Orange Money customers. These measures, they say, are intended not only to block future schemes but also to reinforce public confidence in the mobile money platform.

For many Sierra Leoneans who rely on Orange Money for daily transactions, this revelation raises both concern and reassurance: concern that such fraudulent practices existed within the system, but reassurance that the safeguards in place appear strong enough to detect and dismantle them.

The swift intervention of Orange Sierra Leone and Orange Money Sierra Leone is a clear indication that both companies remain committed to transparency, accountability, and ethical conduct.

The two companies will continue investing in governance and digital safety frameworks to protect customers, partners, and stakeholders.
As the investigations progress at CID, the spotlight remains on how one of the country’s leading telecom and mobile money providers manages the delicate balance between growth, trust, and internal accountability.